Creating a new user experience for people with reduced mobility (PRM)
Context and need
The user experience for PRMs at Lyon airport is disastrous. Waiting times are interminable, and information arrives in dribs and drabs.
We need to review and create a new PRM management service that can be deployed at other airports.
Design and co-creation with users of the PRM management platform for Lyon airport users
- Identification of the needs of PRMs in the organization of a transport hub
- Creation of WHEELY, a program to integrate PRMs into Lyon airport operations
- Positive feedback on WHEELY's implementation.