![Lyon Aéroport](https://assets-global.website-files.com/615c59fc4b52f254d3b1f4d9/64b54252f419e782eaaca90d_6362b0f68aa070b05872b744_Capture%2520d%25E2%2580%2599e%25CC%2581cran%25202022-11-02%2520a%25CC%2580%252019.02.30.png)
Training
Creating a new user experience for people with reduced mobility (PRM)
![Lyon Aéroport](https://assets-global.website-files.com/615c59fc4b52f254d3b1f4d9/64b54252f419e782eaaca90a_6362b0fe7b77787023319b9e_Lyon%2520aeroport.jpeg)
![](https://assets-global.website-files.com/615c59fc4b52f204abb1f4c5/61644d8920e70dcd54efbd7e_HeartStraight.png)
Context and need
The user experience for PRMs at Lyon airport is disastrous. Waiting times are interminable, and information arrives in dribs and drabs.
We need to review and create a new PRM management service that can be deployed at other airports.
![](https://assets-global.website-files.com/615c59fc4b52f204abb1f4c5/61644dd7c3ab0100a16af399_vertical-dashes.png)
![](https://assets-global.website-files.com/615c59fc4b52f204abb1f4c5/61644dd7c3ab0100a16af399_vertical-dashes.png)
![](https://assets-global.website-files.com/615c59fc4b52f204abb1f4c5/61644d89e96890d788173ba4_Clock.png)
Actions
Design and co-creation with users of the PRM management platform for Lyon airport users
![](https://assets-global.website-files.com/615c59fc4b52f204abb1f4c5/61644d893b18bec6413a8eec_star.png)
Results
- Identification of the needs of PRMs in the organization of a transport hub
- Creation of WHEELY, a program to integrate PRMs into Lyon airport operations
- Positive feedback on WHEELY's implementation.